Last updated: June 2025 · Applies to all registered accounts on phataya
Your privacy matters to us. This page explains exactly what personal data phataya collects from Filipino players, how we use it, and the rights you have over your own information. Please read it carefully before creating an account.
When you register an account on phataya, we collect the personal details you submit directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with applicable regulations. During the deposit and withdrawal process, we also collect payment-related details such as your preferred payment method and transaction reference numbers — we do not store full card numbers on our servers. If you contact our support team, we retain a record of that correspondence to help resolve your query and improve our service. Any additional documents you submit for identity verification, such as a government-issued ID, are stored securely and used solely for the purpose of account verification.
When you browse or use the phataya platform — whether on mobile or desktop — we automatically collect certain technical data to keep the service running smoothly and securely. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during each session. We use session cookies and similar technologies to maintain your login state and remember your preferences across visits. Aggregate usage data helps us understand which sports markets, game categories, and platform features are most popular among Filipino players, allowing us to improve the overall experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
The personal data we hold is used to operate your account, process deposits and withdrawals, verify your identity, and deliver the sports betting and casino-style entertainment services you signed up for. We also use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or this privacy policy. Where you have opted in, we may send promotional communications about relevant offers; you can withdraw this consent at any time by updating your notification preferences in your account settings. Your data helps us detect and prevent fraudulent activity, protect the integrity of the platform, and meet our obligations under applicable Philippine regulations. We do not use your personal data to make fully automated decisions that produce significant legal effects without human review.
phataya does not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We share data only in the limited circumstances necessary to operate the platform: with payment processors who handle your deposit and withdrawal transactions, with identity verification providers who confirm your documents, and with technology partners who help us host and secure the platform infrastructure. All third-party service providers we work with are contractually required to handle your data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared. We may also disclose information where required by law, court order, or a legitimate request from a Philippine regulatory authority. In the event of a business transfer or merger, your data may form part of the transferred assets, and you will be notified in advance of any such change.
As a registered player on phataya, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your account and associated data subject to our legal retention obligations. You may also request that we restrict processing of your data in certain circumstances, or object to processing carried out on the basis of our legitimate interests. To exercise any of these rights, send a written request to [email protected] with your registered email address and a brief description of your request — we will respond within a reasonable timeframe. Please note that some data must be retained for a minimum period after account closure to comply with anti-money laundering and regulatory requirements, and we will explain this clearly if it applies to your request. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
We retain your personal data for as long as your account is active and for a defined period thereafter as required by applicable regulations — typically a minimum of five years following account closure to satisfy anti-money laundering obligations. During this period, your data is stored on secured servers using industry-standard encryption and access controls, with access limited to authorised personnel who need it to perform their role. While we take reasonable technical and organisational measures to protect your information, no online platform can guarantee absolute security, and you are responsible for keeping your login credentials confidential. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable law; when material changes are made, we will notify you via the email address on your account before the changes take effect. Continued use of phataya after the effective date of any update constitutes your acceptance of the revised policy. If you have questions about how your data is handled, the FAQ page covers common privacy queries, or you can reach us directly at [email protected].
If you have questions about how phataya handles your personal data, the FAQ section is the fastest place to find plain-language answers. You can also reach our support team at [email protected]. Ready to get started on the platform?